Online booking | How to Guide | Chichester Festival Theatre

Online booking | How to Guide | Chichester Festival Theatre


Hello and welcome to the online booking
video guide for Chichester Festival Theatre. In this video we will show you step by
step how to book tickets for shows and events on our website. Let’s get started.
First of all, we recommend that you log in before you start booking, just to
ensure that you can access any discounts and priority booking you’re entitled to. Click here to login then you’ll be brought this screen where you’ll need to
enter your username and password. Once you’ve entered your details you’ll be
returned to the home page or the page you were on prior to logging in. Now
you’re ready to start purchasing your tickets. Start by clicking on WHAT’S ON which
will give you the details and full list of shows and events in the season. When
you hover over a picture like so, you’re given the option of both MORE INFO and
TICKETS as you can see. TICKETS takes you directly to a list of performances to
buy your tickets. MORE INFO will take you to the production page which looks like
this. It has more information which will be updated through the season with
photography, videos and details of the cast and creatives. Here you can click on
TICKETS to select your desired date of performance. In some cases, if tickets
have just gone on sale you may be greeted with a queuing page which looks
like this. If you have items in your basket that were already available prior
to the new season going on sale, you will be asked to buy these items or empty
your basket before joining the queue. This page will reload every 10 seconds
and your number will decrease as you move towards the front of the queue. When out of the queue you can buy your tickets for all events and productions
in one transaction without having to re-join the queue. You are given two
different options when selecting your seat: FROM THE SEATING PLAN and BEST AVAILABLE SEAT. By default on a desktop or a laptop you will see FROM THE SEATING PLAN. On mobile devices and tablets you may be taken to the option
to select BEST AVAILABLE SEATS. First we will show you how to select your seats
using the seating plan. The details of the selected performance, including the
date and venue, are shown here. The Festival Theatre is split into two
sections; the Front and Side Stalls and the Rear Stalls and Balcony. Select which
area of the auditorium you would like to sit in by clicking on the relevant area.
The Minerva Theatre is not split into sections so you’ll be taken straight to
the seating plan. Select the seats you wish to buy by clicking on the coloured
seat dots. When you hover your mouse over a seat, a small pop-up appears detailing
the seat number price and any restrictions that may apply to that
particular seat. Once you have selected a seat, a small ticket icon appears over
the seat dots like so. If you scroll down the page you can see the full list of
price bands and prices available. This does not
include Friends discounts or other offers, these are applied to full price tickets
at the checkout. Once you are happy with your seat selection, click CONTINUE. Let’s
take a look at selecting seats from BEST AVAILABLE VIEW. This method of choosing
seats picks the best seats available for you based on the number of tickets you
require and the price band you select. All you need to do is enter the number
of seats you require in the quantity box here, then untick any seating areas
and/or price bands you don’t want to be searched. Once you’ve done this click
CONTINUE. Once you have chosen your seats and clicked continue this screen will
appear. It will list all of the seats that you have selected. If you wish to
choose a different ticket type click on the drop down arrows and a list of
options will appear if available. If you have seats which you have selected in
error, tick the adjacent box to delete and they will disappear. When you get to
the next screen please note that any Friends, Family or Saver offers and
discounts are applied at the checkout. Friends must select Full Price in order
for the Season Saver and/or Single Show Discount to be applied at the checkout.
If you’re purchasing a Family Ticket please select Full Price for adults
and Under 16s for children under 16. The Family Discount will then be applied at
the checkout. When you are happy with your seat selection for this show click
CONTINUE. This screen may appear if there are any additional items connected to
your chosen performance that you may wish to purchase, such as a programme. If
you would like to buy a programme type the desired amount into the box and select
ADD TO BASKET. If you do not wish to purchase any suggested extras simply
click CONTINUE TO BASKET. If you have added tickets to your basket that are
eligible for a multi-buy discount such as a Friend’s Season Saver you may see
this screen. By clicking on MORE INFORMATION you’ll be taken to the relevant production page to select a performance date and tickets. If you do
not wish to add any more tickets click CONTINUE TO BASKET. On the basket page
you will see all the details of your booking. If you are logged in any offers
or discounts will be applied. If you are not logged in you will be prompted to do so
once you click CHECKOUT, offers and discounts will then be applied at the
next stage. To see more about your seats for each event click VIEW DETAILS. You
can also click EDIT to choose new seats or amend the price band for each show, or
you can DELETE to start again. If you would like to add more tickets or
different events to your basket click CONTINUE BROWSING which will take
you back to the WHAT’S ON page. If you have added all the events you wish to book
for to your basket click CHECKOUT. If you have not yet logged in you’ll be
presented with the login screen as shown earlier at this stage. This next screen
gives you the option to add a donation to Chichester Festival Theatre. We don’t
charge a booking fee, however as a registered charity we appreciate any
donation to help us continue the work we do. Choose to CONTINUE WITH DONATION or
CONTINUE WITHOUT DONATION and proceed to the next page. Next confirm the delivery
type for your tickets. You can choose to print your own, collect from Box Office
or post. Once you’ve selected the delivery type you’d like click CONTINUE.
On this next screen you need to select how you wish to pay. If you’re paying
with a gift voucher, account credit or a card not already registered please
select NEW CARD. Your card will not be charged yet as no details are entered
until the payment stage. Next check your billing details are correct. If they are
then click CONTINUE, if they are not click EDIT. This will take you to Your
Account page where you can review and change your details. If you edit you
can return to this point by clicking BASKET at the top of the page. This page gives you a full summary of
all items in your basket, how you’ll be receiving your tickets and your billing
address. You can choose to edit any of these items by clicking on the CHANGE or
EDIT buttons. Remember to review and agree to the Terms and Conditions at the
bottom of the page before clicking CONTINUE. Now you’re ready to pay for
your tickets. If you are paying by Chichester
Festival Theatre gift voucher enter the gift voucher number in this box to
redeem. Please note we cannot accept Theatre Tokens online. If you have credit on
your account this text appears here. Tick this box if you wish to use the credit
to pay. Any other payment can be made by credit or debit card. Enter the details
as requested and click CONFIRM ORDER. We use 3D Secure so you may be required to
enter additional security details on the next screen that you have previously
setup with your bank card provider. Once your payment has been processed a
confirmation screen will appear that looks like this. You will also receive an
email with full details of your booking and, if you selected to print your own
tickets, a separate email will be sent with the tickets as a PDF attachment.
We’re looking forward to welcoming you to our Festival 2018 season. If you have
agreed to receive informational emails from us you will be sent a booking
reminder around one week prior to the show. If you’d like to receive our
regular e-newsletter please ensure you have selected to receive marketing
emails. To check this you can click on MY ACCOUNT and then CONTACT PREFERENCES. If
you would like to check your booking or download your print at home tickets
direct from the website, you can go to MY ACCOUNT and click on the relevant tab.
That is the end of our online booking guide. Thank you for watching and if you
have any queries please email our team at [email protected]
We’ll be very happy to help. We look forward to seeing you here soon.

Leave a Reply

Your email address will not be published. Required fields are marked *